This has absolutely been the WORST customer service experience I have EVER had with a company. I'm an NPS member and have an important shoot coming up. I decided I might as well send in my main camera and have it cleaned and have them fix an issue that I have with my WT-5 transmitter (will not screw all the way into the D4). I was going to need its functionality to wirelessly tether the camera so we can upload images directly to the media outlets and the organization I'm shooting for. I sent in the camera, WT-5 and a Nikon 24mm 1.4 on 12/17/12. Nikon received them on 12/19/12. ON 12/21/12 I received a Service order number for the 24mm but nothing for the D4 or WT-5. This is what got me worried. They were all in the same box. How could I not receive a SO# for the D4 and WT-5 which was next to the lens in the box. I immediately called Nikon Customer care who contacts the NIkon service center. The service center tells them they can't find my camera or WT-5. At this point I'm sick to my stomach thinking about this situation. I can't believe that they would be careless enough to loose a $6000 camera. They said they will try to locate them and get back to me as soon as they find it. After calling everyday for SIX days talking to countless reps and two supervisors they finally find the camera and start the repair on 1/3/13. Today (1/8/13) I received the camera in the mail via UPS only to find that the WT-5 transmitter still doesn't work. I called into Customer care and they offered to send me a shipping label to have the camera repaired again. I can't believe I went through all of this and still have a broken camera. Where is the quality control? Do their repair technicians even check the functionality before leaving the service center? It's complete <> that I have to send in the camera again for repair. I'm so <> at Nikon right now. I even tried contacting David Dentry, who is in charge of the Nikon customer experience and Nikon NPS, and never got a reply. Nikon really dropped the ball on this.