The multi-selection (vertical) button of my D4 fell off. Nikon Canada asks $282.49 for the replacement of a $3 rubber button.
This is a two-year old Nikon's flag ship camera. If you pay (tax incl.) nearly $7000 for a camera you expect that it retains itself intact under all circumstances. The drop-off of this button seems to be a very common issue with this model. I understand that certain things may happen due to the owner's misuse or an accident. In that case there is no abuse or accident. This piece must not drop off even after years. I am not a photojournalist and don't use this camera under severe conditions, but it still did happen.
Replacing this small piece may cost to Nikon $3 + 10 minutes labor. On the other hand, it would cost an unhappy costumer, lots of word of mouth, and lose of reputation. I wouldn't argue if it were an abuse of use or an accident. In that case, I really expect that Nikon does fix the problem, at least for the reputation of Nikon Canada and for the contentment of a nearly 20-year loyal Nikon customer. But they don't seem to do that at all. So annoying...
Is there any non-casual Nikon complaints service of Nikon?