D4 multi-selection (vertical) button

Photone

The multi-selection (vertical) button of my D4 fell off. Nikon Canada asks $282.49 for the replacement of a $3 rubber button.

This is a two-year old Nikon's flag ship camera. If you pay (tax incl.) nearly $7000 for a camera you expect that it retains itself intact under all circumstances. The drop-off of this button seems to be a very common issue with this model. I understand that certain things may happen due to the owner's misuse or an accident. In that case there is no abuse or accident. This piece must not drop off even after years. I am not a photojournalist and don't use this camera under severe conditions, but it still did happen.

Replacing this small piece may cost to Nikon $3 + 10 minutes labor. On the other hand, it would cost an unhappy costumer, lots of word of mouth, and lose of reputation. I wouldn't argue if it were an abuse of use or an accident. In that case, I really expect that Nikon does fix the problem, at least for the reputation of Nikon Canada and for the contentment of a nearly 20-year loyal Nikon customer. But they don't seem to do that at all. So annoying...

Is there any non-casual Nikon complaints service of Nikon?

Photobug

Wow, did not expect that response on a D4...or for that matter any Nikon DSLR.

Golf007sd

I have put my body through some hard work...never had an issue.

Personally, I would have no problem spending $280 to fix anything on my D4 by Nikon. Nikon Repair Center have always addressed my needs. I look forward when I get my stuff pickup my stuff from them; knowing full well my gear will be as good as new.

FYI. when you do send in your camera to Nikon, they will do a full inspection of your body and address any issue that needs to be fixed. They also clean the sensor before it is sent out.

Ironheart

Do you still have the button? Usually you can just press it back in... Otherwise take it to the dealer you purchased it from, they may have some spare parts.

Photone

I don't know... maybe, it's the guys at Nikon Canada, but they are so not conducive to solve the issue. I asked the replacement part. They don't sell "only button"; and ask $76 + tax for the rear switch FPC unit (Part#1H998-410-1), in case I want to fix it on my own.

Anybody know where to get this small rubber button?

NSXTypeR

I guess you could make your own button with black Sugru? No one would really notice it anyway.

Ironheart

Personally, I would have no problem spending $280 to fix anything on my D4 by Nikon.

Seriously? You can buy a new D3300 for $546 on Amazon. Two buttons cost more than a new camera. You can buy a brand new D3100 on Amazon for LESS than that.

Or buy a used/broken D4 off eBay and pry the button off :-)
I still think your best bet is your dealer. They probably have a broken D4 they can steal parts from. The proverbial "hanger queen".

Msmoto

I think the button on mine fell off, got caught on my strap or something, and I simply pressed it back on. Has not fallen off again.

It is very frustrating when these expensive things fall apart, but, this is true in many other areas in modern times. On the other hand, if the rubber part of the button were attached so firmly it broke the actual switch underneath, this might be worse.