I bought a refurbished Nikon D750 from www.nikonusa.com. Upon receiving the unit I noticed an unusual amount of shutter vibration, also known as “shutter shock”. Having another D750 with me I compared the two and found that my old D750 did not exhibit the issue. So I called Nikon on the 2nd day of receiving the camera.
Call #1 (9/14/2016): After describing the issues I was told that I needed to send it for service.
Out of curiosity I decided to check the shutter count on the camera and I was surprised to find out 47K+ actuations.
Call #2 (9/14/2016): I called back and mentioned that I wanted to exchange the camera instead of getting it repaired; however the representative told me that they cannot do an exchange.
Since I could not exchange the camera I decided to return it.
Call #3 (9/19/2016): I described my previous phone calls and indicated that I wanted to return the camera. I was not even done describing my situation when the representative interrupts me and tells me, in a very rude voice, that I cannot return an opened camera. With a defective camera on hand and a very rude Nikon representative I was quite angry at the way she was talking to me. After which there was a moment of unpleasant conversation. How am I supposed to find out about a faulty device without opening the box and on top of that it is a refurbished camera. Even the Nikon return policy states that:
“We offer refunds on most products purchased directly from us that are either defective or unused and unopened within 14 days of delivery. Read our Return Policy for more information.
After some discussion she told me that I have to go through a troubleshooting process before I can return it. Since I did not have the camera with me at that time I told her I will call back and hung up the phone.
Call #4 (9/20/2016): As any other call I describe my situation and again I get the same response saying that I cannot return the camera. Not wanting to get back into argument mode, I calmed myself down and told her about Nikon return policy that is published on their website. After some discussion she told me that because this purchase is over 1000 dollars the case needs to be escalated and that someone will call me back in 24-48 hours. Without having any choice I thanked her and waited for the call.
Call #5 (9/20/2016): After about 2 minutes I get a call back to go through the troubleshooting steps, which included: 1) Questions about what type of battery, lens and memory card I am using 2) Asked me to remove battery, lens and memory card 3) To put back the battery, lens and the memory card 4) Rest custom menu, shooting menu etc. Once we were done with the process she told me I will hear back within 24-48 hours.
I did not hear back from Nikon so decided to call them after the 48th hour.
Call #6 (9/22/2016): Same conversation as every other call. The representative tells em that she needs to forward the case to sales department and that someone will call me back within 24-48 hours.
Waiting starts again.
While I was in the process of filing a dispute with my credit card company I received RMA for my return.
I have a lot of Nikon gear and I do like Nikon gear but I will NEVER EVER buy anything directly from Nikon. From my experience the sales practice were not very different from many scan photography stores our in Brooklyn. All I can say is think 10 times before you buy directly from Nikon.
Few weeks ago I bought another refurbished from Adorama and it does not have the "shutter shock" problem and has close to 2K actuations.