It looks like you're new here. If you want to get involved, click one of these buttons!
You can hardly blame a Japanese company that has operations in the US for choosing a lower cost location for a call center.
Question: Is it possible or has anyone done this: I would like to take my gear to my local Nikon Service Center in Souther California (I think they are located in LA but not sure where as of yet) and wait while they service and fine tune my gear. Appreciate any feed back on this question....thx.
All the large companies utilize multinational services which are not always well identified as to location.
In photography, most of us find we have a list of priorities which we use to determine the camera/lens/post processing we utilize in creating a final product. Many of the parts are manufactured in countries which are fraught with rather profound human rights violations. I do not like this, but if I want a camera which performs...no real choice is available.
I found two accounts on this, one on yelp and the other on fred miranda, and, unfortunately, both indicate Nikon call center operations are now located in the Dominican Republic.
Canon USA Inc.
Address: One Canon Plaza
City: Lake Success
If this is incorrect, I encourage the OP to PM me....
The thought that somehow having a call center in a particular country is bad is absurd. Not all call centers focus on support and we have no clue what this particular center focuses on, could we say maybe that the calls from that part of the world get directed there? International companies have call centers all around the world. To believe that the US is the center of the world, and Nikon's focus and rational decisions has anything to do with our employment hurdles or political environment is just naive.
@Tao you're right that there are many other call centers all around the world but if you read the posts I linked to, you'd understand that the call center in DR is for US support and not just some random call center that supports customers in the Caribbean.
The same person who posted on FM, also posted on Nikonians but this time we also get other accounts from two other posters confirming the move from El Segundo to DR.
If you think about it, this also explains the significant drop in customer service quality and the amount of complaints we've been hearing recently about Nikon support.
Appreciate any feed back on this question....thx.
Nikon's call centre may be offshore but that's never a tax issue--it's a wage issue.
And realistically, it doesn't matter where it is located at.
It was proved a troll got on here - I vote to close the thread before it goes into any more political arguments.
I had a sensor cleaning done in one day.