I'm curious to what other photographer would do in this situation...
**Please note I'm not talking smack about the vender or anything like that, just seeing what others views are***
Also I am going to be as truthful and unbiased as I can but know probably everything I say is backed up by proof via email or whatever.
ok here's the deal. In late Feb my tripod broke so I ordered a new one. Usually I research the bejesus outta these things but in this case I only had a few minutes to figure it and get one ordered so it would arrive in time when needed. I won't mention the brand but it's one of the apparently many that look a like (like a mefoto or profoto) and I guess all made at same china plant, not super cheap nor expensive though.
Few days later I received it and I won't lie, it was a good looking tripod. I use tripods a lot... like probably 90% of the time and since 2013 I think i've taken close or over 400k shots, so I'd say that i 'm pretty comfy using a tripod.
Long story short over the next 4 days my camera would randomly just slide off the tripod.. Now I am anal about tightening things and what not and never have had any issues before and it kept happening and I ended up with 2 broken nikkor lenses and a badly damaged D700. Some of the time I could catch it or was over grass but a few times I wasn't including 2 hard hits on tile and concrete. This broke the upper control knobs, screwed up the af system (might work for a bit but then it just freaks out and goes nuts then dies or just dies and got to revert to mf and even then it will still error out), the aperture controls is malfunctioning, the shutter is jacked up, exposures are off, it erased all my internal info (for adding copyrights and such) and my custom presets and on and on... it's just screwed up.
Through out the process my theory is that for one they didn't put a safety lock or whatever you want to call it on the ball head so if it comes loose it all slides right off. Then also they painted the release plate with a slick and shiny paint which doesn't help but then the paint was immediately chipping away. The plate lock really didn't get it really tight so I'd image even a small amount of paint cracking would give it enough room to slide off. And also the release plate seems like thin, cheaper metal and at that time the temps were around 20-40 degrees F, so I was thinking that plate might shrink just a bit in the cold and again with no safety release it would come right off. (btw~ the coo told me they don't even need safety releases... obviously correct! lol. It would have saved my gear from being broken)
I wasn't to happy about this and wrote them via web site... they are in England so just can't call and now it's just making things more difficult. I basically voiced the issues and said I hope they make it right. They did write back apologizing and said they would absolutely make it right and replace my gear and upgrade me to one their new pro ones thats coming out soon... So I'm thinking great!
So I start looking for a low miles d700 and can't find one so they tell me to go ahead and upgrade a version or two newer like a d7100 or d7200 and I wrote back saying just fyi this is a d700 not a d7000 so that'd make it a d750 or d8** and they said that was fine, just get what I can live with.. So I start looking but then Nikon has a sale on d750's and d810's with the 24-120mm (one of my lens that was broken) and they are basically the same price or cheaper than a decent used or refurb'd one... so duh that make sense..
Anyways they agree and literally tell me to get whatever I want and send them the receipts and they'll immediately paypal me the amount. Well I don't have that much extra cash so we went back and forth trying to figure it out, IMO was pretty simple, I put stuff in cart or wishlist at b&h and they checkout and it comes to me... but it drags on...
Eventually I end up with their USA rep because the customer service people were in china for a bit and we go over it all and she does what she can..