I noticed a big difference in how stores deal with camera and lens issues.
This difference seems to be related to the geographical location of the stores.
Where I live (mainland Europe) a camera or lens that has an issue and is under warranty can be returned to the store.
The store then sends the item to the manufacturer for repair after which it is returned to the customer. Only in the unlikely event that the item cannot be repaired is it replaced by a new item.
However, I often read stories of Americans not being happy with their newly bought gear and simply returning it to the store and exchange it for another unit or even a different model.
I wonder what happens to all these returned goods?
I can hardly see the stores selling these items as used items and taking a substantial financial loss.
However, simply selling a potentially defective or perhaps repaired used item as new seems highly unethical.
So, does anyone know what happens to the returned gear?