Hey guys I'm new here, and looking to get some help/feedback on this issue I'm having with Nikon.
So here goes my story.
As I'm shooting a bride's getting ready for her wedding my DF gives me this ERR message as she's strapping on her dress.
The camera didn't fall it didn't get hit it's not a year old its well taken care of but suddenly stops working while i'm holding it up shooting.
Later when i got home I checked the DF to realise that one of the bars of the curtain got dislodged both on the way inside and outside.
So I sent the camera to Nikon as they are the only trained to service/repair it.
I'm still under warranty and I believe this must be some malfunction or a mis-assembly problem since the camera got very little shutter count and is always kept in it's bag.
When I hear back from technical service at Nikon they tell me I'm not covered with the warranty because the CCD got scratched (I suppose it's from the curtain breaking) and that any damaged cause by user voids the warranty and ask me to pay $1100 to fix it.
What do you guys think of this ?
please give me your 2cents
16mm f/2.8 Fisheye AIS, 18mm f/3.5 AIS, 24mm f/2.8 AIS, 28mm f/2.8 AI, 28mm f/3.5 and 35mm f/2.8 UW-Nikkors, 35mm f/2.8 AIS, 50mm f/1.4 non-AI (AI’d), 55mm f/2.8 AIS Micro w/ PK-13, 85mm f/1.4 AIS, 80-200 f/4 AIS, 105mm f/1.8 AIS, 180mm f/2.8 ED AIS, 300mm f/2.8 ED-IF AIS, 600mm f/4 ED-IF AIS, TC14B and TC300.
Hasselblad 500CM with PM90 prism finder and A12/A16 backs, 40mm f/4 CF, 60mm f/3.5 CF, 80mm f/2.8 C, 150mm f/4 C and 250mm f/5.6 C lenses
I bought a 20mm f2.8 refurbished lens from Nikonusa.com two weeks ago when there was 2nd day air and 10% off - neat deal, huh?
Seven days later, I checked and saw no movement at the website. The short story is this, I called and the order was just neglected, how was never explained. I was passed through 3 representatives who only frustrated me by never even trying to understand the 'issue'.
I'm less confident of Nikonusa.com than ever. It was one of the worse consumer experiences I've had in a long time.
If this was the only bubble I lived in to view the world and all I had to go on to when asked about cameras, there's no way I would recommend the company to anyone. Period.
Maybe we are in a time of depersonalization, hiding behind the mask of a corporate identity. And, as I have also ordered items from large companies and never received any acknowledgement I understand the Nikon non-response. In my case the ISP I was using interrupted the communication with the seller's server and closed the window as if the order had been competed.
Recently, a major auto company put in the third engine in my 2013 model, after over 30,000 miles of oil consumption greater than a quart in 700 miles. Why they failed to do the job at much lower miles I do not know, but was given all sorts of excuses, until finally we were at a quart in 200 miles.....
So, the lack of responsibility in all of retail is pathetic, not just for Nikon.
The USA was the country that started the inprovement in customer service many years ago but in recent years has headed the race back to customer neglect. Customer service costs money and it seems they aren't making enough to be able to afford it.
I once was made to wait 3/4 hour in Walmart and when I told my friend he said - It's Walmart - what did you expect!
Nikon should try harder for sure. The UK is still good though.
Now returning to photography. No manufacture makes a perfect camera, there is always that less than 1% that fails. Canon, Nikon, Sony, Pentax, it all happens. You just hope that the customer service is good to offset the camera failure.
|SB-800, Amaran Halo LED Ring light | MB-D16 grip| Gitzo GT3541 + RRS BH-55LR, Gitzo GM2942 + Sirui L-10 | RRS gear | Lowepro, ThinkTank, & Hoodman gear | BosStrap | Vello Freewave Plus wireless Remote, Leica Lens Cleaning Cloth |
I am curious about the necro post. The circumstances and Nikon's reaction to them are pretty weird.
Or, 95 percent of Fords (I prefer Harleys) made since 1980 are still on the road. The rest made it home.
My dealers Serivce Department Manager, went to bat for me and got the transmission rebuilt under some sort of super secret extended warranty (something about a batch of transmissions built with defective overdrive bands).
They didn't know about it until he called up the manufacturer and emailed them pictures of the cooked parts and complained.
I got lucky on a couple of levels.
The dealer has the only manufacturer certified transmission tech for 3 states and they disassembled it to determine the fault. Most dealers would have to simply swap it.
I have done a ton of business with them since '97 and most importantly I hand out really nice bottles of wine at Christmas to my Service Writer and the Service Dept Manager!
My total cost on that fix was $175 for an oil change.
Not a good customer experience at all and each time it was sent in I was without a phone for a month.
There was a big issue with early USB-C devices because there were multiple versions and standards of USB-C chargers and they may not be cross compatible.
It's quite a complicated mess, even though USB-C is supposed to be "universal". Don't even get started on USB-C and audio, there's actually 2 standards there too.
Sony's Z5 Premium charging electronics is fragile.
iPhones had similar issues when they first came out with Lightning cables because of issues with poor quality stuff.