Hey guys I'm new here, and looking to get some help/feedback on this issue I'm having with Nikon.
So here goes my story.
As I'm shooting a bride's getting ready for her wedding my DF gives me this ERR message as she's strapping on her dress.
The camera didn't fall it didn't get hit it's not a year old its well taken care of but suddenly stops working while i'm holding it up shooting.
Later when i got home I checked the DF to realise that one of the bars of the curtain got dislodged both on the way inside and outside.
So I sent the camera to Nikon as they are the only trained to service/repair it.
I'm still under warranty and I believe this must be some malfunction or a mis-assembly problem since the camera got very little shutter count and is always kept in it's bag.
When I hear back from technical service at Nikon they tell me I'm not covered with the warranty because the CCD got scratched (I suppose it's from the curtain breaking) and that any damaged cause by user voids the warranty and ask me to pay $1100 to fix it.
What do you guys think of this ?
please give me your 2cents