My D810 is under warranty. After sending it in to Nikon UK to have the bright spot problem fixed some time ago, on return, the mode dial was always a little loose but worked. On a recent photo trip it came away from the body and I could no longer "push" it back into place so WB and ISO etc could not be altered. I could just about change the shooting mode. The mode dial has not been subject to any particular damage other than just hanging on and eventually damaging the tiny cables underneath. I look after the D810 with great care! However, Nikon are declining to repair this problem under warranty stating that physical damage is not covered under the warranty. If a part has fallen off, become loose or no longer functions, is this physical damage or something else? Should I make a fuss or accept this decision. I confirm that the item slowly become loose and was not the result, as far as I am aware, of some sudden event - there has not been any.
Any advice would be gratefully received. (Meanwhile I use my retired but solid, dependable, built like a tank D3X!!)