Hi, I'm new to this forum however I've been shooting for the last 4 years. Last March of this year I bit the bullet and bought a Nikon D810. It is my pride and joy. I love this camera!!! Ever since I got it, I've been using it quite extensively. So fast forward to last week. After using it for a landscape shot, I went ahead with my usual routine of cleaning out my camera using the rocket blower before placing it in my camera bag. While I was cleaning I noticed that huge piece of mirror in it and was admiring the engineering design of this magnificent camera. That's when I noticed something. Right about the bottom part of the mirror there's this (I'd estimate) 1.5cm long hairline scratch on the mirror. It's sitting about 0.5cm above from the bottom. And the pattern is like this: -- ----- -- --- --. It's not a solid, heavy scratch. It's just a really light micro-fiber hairlike scratch. I can't say that I caused the damage to it as I've been very careful ever since I got it. I also don't know if that scratch had been there before and just didn't noticed it. You won't really see it facing down. You have to put it in an angle against a light source to see it.
So I went to Nikon USA website and had a chat with one of the rep. I mentioned about the hairline like scratch on the mirror and was told that shouldn't be there. I was then told to send it to Nikon for repair if I decide to. So I told the rep that my camera is not even a year old so would the warranty cover it incase the mirror need to be replaced? Then I was told that warranty is not covered on "impact damage". So I told the rep that I didn't drop nor hit the camera against any object. Plus the damage is inside. But I was still told to just send it over and their service shop will determine the next phase. WTF!!! So I have to cough out the $$ to pay for something I didn't even do??? WTF..Nikon USA???? What's the point of having a warranty and not honoring it? I paid a good amount for the camera so I have the peace of mind knowing that it will be serviced here while still in warranty. Had I known this buying "grey market" Nikon products is better. I save more dough as the US warranty is useless.
Anyway, any D800/800E/810 users out there have this same issue??