As I was packing for a nine day road trip through northern Arizona, I dropped my Nikon D850 and cracked the rear screen, rendering the screen unusable. I had been thinking about getting a second body as a backup and so I wouldn’t have to change lenses as often. I called my local dealer (Tucson Camera Repair) and they did not have one and I called Tempe Camera (which I would be driving by) and a customer was buying the only one they had.
When I was in Flagstaff the following morning I called Adorama and ordered one with next day air shipping to be sent to my lodge at the Grand Canyon. They took the address and billing information and all seemed fine. When I checked the PDF invoice on my phone they had somehow put in the shipping address as my old job in Tucson that I have not worked at in five years!
I immediately called and was put through to customer service and they informed me it had already left the warehouse (even though I had placed the order within the last half hour). They said they could put in a request to UPS to change the address but there was no guarantee it would happen. Sure enough, the next morning I got a call from the manager at my old job saying the package was there in Tucson. I had my old job send it next day air and I got it a day later (I was staying three nights at Grand Canyon).
When I got home I sent an email explaining the situation and stating I feel I am due compensation for the two shipping fees and the stress. To compensate I requested a $200 polarizing filter. They replied that they apologize for the inconvenience and if I give them the correct shipping address they will have UPS redirect the camera. What? I told them I already got the camera. So I sent a reply asking them to re-read my email. They replied they cannot send the filter (even though I am a long-time customer who has spent about twenty thousand dollars with them). The only thing they could do is give me a fifty dollar credit. That only covers the shipping I paid them and not even the shipping I have to pay my old job. In short, Adorama customer service is terrible. Not only did they put a damper on my vacation, they are too cheap to send a filter to a loyal customer to make up for it? Well I hope the few bucks they saved on the filter makes up for all the money they will lose on my future orders, because they just lost a customer for life.