My intent is to document my experience for the benefit of others, not start a complaints thread. But I would like to know what the experience of other NRF folks have been.
After getting tired of dealing with Autofocus Fine Tuning, I decided to send my D800 in for inspection/service. I was getting back focus requiring an AF Fine tuning of -20, which is not really fine tuning...
I sent the camera, a copy of my sales receipt, and my warranty card to the new facility on Wilshire Blvd. by UPS ground on Friday. With insurance, shipping was about $35. UPS showed it arrived on Monday, January 7. I did not include the battery or the memory card, only the body cap. I packed the camera in bubble wrap and foam board using our own boxes, not the Nikon boxes.
Today I received notification by e-mail that the camera has been received and entered into the system. Initial estimates for repair are $0 and the service repair rank is "B2". I am informed that I do not need to approve the repair as it is a warranty repair. Not including the day it arrived, there were 3 business days required to log the camera in and send me acknowledgement. (My company is a little faster, usually we log in and acknowledge repairs within 24 hours of receipt.)
I'll let you know what happens next.
"Discovery consists in seeing what everyone else has seen and thinking what nobody else has thought"--Albert Szent-Gyorgy